Refund Policy
Welcome to the refund policy for ThreSholdCommonsPark, serving freshly prepared pizzas and complementary dishes at 43 Bedford Street, London in United Kingdom. This document explains how we handle refunds, returns, and cancellations for online orders placed through thresholdcommonspark.sbs. If you have any questions, you can reach us at +44 20 7946 0958.
Scope and eligibility. Our policy covers online orders placed for delivery or pickup from 43 Bedford Street in London, United Kingdom. To be eligible for a refund, you must request it within 14 days of purchase and provide a valid receipt or order number. Perishables like pizzas and sides cannot be returned, but we offer refunds for products that were not delivered in satisfactory condition, were incorrect, or arrived cold or spoiled beyond stated expectations, subject to verification by our team.
Non-refundable items. Gift cards, special promotional bundles, and custom orders confirmed by our kitchen as prepared correctly are not eligible for a refund. In limited cases where a discount was applied, refunds will reflect the final charged amount rather than the original price.
Damaged or missing items. If your order arrives with damaged packaging or incorrect items, contact us within 48 hours of delivery. Please provide your order number, photos of the issue, and the original delivery address. We will assess and, when appropriate, offer a replacement item, a credit, or a full refund to the original payment method.
Refund methods. Approved refunds will be issued to the original payment method used for the order. If that method is unavailable, we may offer an alternative refund method at our discretion. Refunds may take up to 7–10 business days to appear on your statement, depending on your bank or payment provider.
Processing of cancellations. You may cancel an order before it is prepared. Cancellations made after the kitchen begins processing may be eligible for a partial refund or store credit, depending on how far the order has progressed. To cancel, please contact +44 20 7946 0958 or reply via thresholdcommonspark.sbs with your order number and name.
Delivery issues and timing. If a delivery is delayed due to our service, we will evaluate eligibility for a refund or credit. If you receive your order late but still enjoy the food, refunds are typically not issued for delays alone unless agreed upon by a supervisor after review of the delivery logs and circumstances.
Beverages and substitutions. Our policy covers food quality and accuracy; beverages will be substituted only if unavailable, and we will inform you prior to checkout about possible alternatives. For beverages, we offer non-alcoholic options such as juice or lemonade, and refunds follow the same rules as food items when appropriate.
Price changes and online orders. If the advertised price at the time of checkout differs from the final charge due to system error, we will honor the lower price and issue a refund for any overcharge, or reprocess the order at the corrected price if the order has not yet been prepared.
Gift orders. If you ordered as a gift and the recipient reports issues, refunds or credits will be issued to the original purchaser’s account, except where prohibited by law or store policy. Gift card equivalents will be issued only as store credits and cannot be exchanged for cash where prohibited by local regulations.
Data and privacy. We collect only the necessary information for processing refunds and resolving disputes. Information provided through thresholdcommonspark.sbs will be used strictly for order verification and customer service. We do not share personal data with third parties beyond what is required to complete your refund and in accordance with applicable laws.
Contact and updates. If you need to initiate a refund, cancellation, or discuss any issue with an order, please contact us at +44 20 7946 0958 or visit thresholdcommonspark.sbs. We update this policy periodically; the latest version is effective as of the date shown below.
Last updated: [insert date if not provided].
Organization details: For any correspondence related to refunds, write to us at 43 Bedford Street, London, WC2E 9LA, United Kingdom. This policy applies to customers in United Kingdom and is designed to ensure fair treatment and consistent handling of all refund requests in line with local consumer protection regulations.